Refund Policy

Lena Code is operated by:

Business name상호

HAZE PARK

Representative대표자

Matt Park

Business Registration Number사업자등록번호

609-45-01302

Mail-order Business Registration Number통신판매업 신고번호

**********Unmasked at launch

Address사업장 주소

97, Centum jungang-ro, Haeundae-gu, Busan, Republic of Korea (48058)

Support Email고객지원 이메일

support@lenacode.com

This Refund Policy applies to paid subscriptions, paid plans, usage-based charges, add-ons, upgrades, and other paid features of Lena Code.

This Policy does not apply to third-party products or services that are not sold by us, even if they are linked from or integrated with Lena Code.

If a separate written agreement between you and us includes different refund terms, that separate agreement will apply to the extent of any conflict.

Paid plans are billed in U.S. dollars, unless otherwise stated at checkout.

Your card issuer, bank, or payment provider may apply currency conversion rates, foreign transaction fees, bank fees, card issuer fees, or other charges.

We are not responsible for fees, exchange rate differences, or charges imposed by your bank, card issuer, or payment provider.

Payments are processed through our designated payment provider.

Payment Provider: Lemon Squeezy

We do not store full credit card numbers on our own servers. Payment information is handled by the payment provider according to its own terms, privacy policy, and security standards.

Paid subscriptions are charged in advance for the selected billing period.

Depending on your selected plan, billing may occur monthly, annually, or according to another billing cycle shown at checkout.

Your subscription will remain active until it is cancelled, expired, suspended, or terminated in accordance with our Terms of Service.

Unless otherwise stated at checkout, paid subscriptions renew automatically at the end of each billing period.

By purchasing a subscription, you authorize us and our payment provider to charge your payment method for recurring subscription fees, applicable taxes, and any related charges.

You must cancel your subscription before the next billing date to avoid being charged for the next billing period.

Where required by applicable law, we will provide notices, obtain consent, or take other required steps for automatic renewals, price increases, free-to-paid conversions, or similar billing changes.

You may cancel your subscription at any time through your account settings or by contacting us at:

Support Email: support@lenacode.com

After cancellation, you will generally continue to have access to paid features until the end of the current billing period.

Your subscription will not renew after the current billing period ends.

Cancellation does not automatically provide a refund for the current billing period.

Because Lena Code provides digital access to software features, paid subscription fees are generally non-refundable once the paid service period has started or once access to paid features has been made available.

This means we generally do not provide refunds for:

• unused time in a billing period;
• partial use of a subscription;
• failure to cancel before renewal;
• unused credits, capacity, or usage limits;
• plan downgrades;
• change of mind after purchase;
• lack of use after payment;
• temporary inability to use the Service caused by your device, network, account settings, or third-party systems outside our control;
• currency conversion differences;
• bank fees, card issuer fees, or foreign transaction fees.

However, we may approve refunds in the circumstances described below.

We may approve a full or partial refund at our discretion in cases such as:

If you were charged twice for the same subscription period or the same paid feature due to a billing error, we may refund the duplicate charge.

If you were charged an incorrect amount due to an error by us or our payment provider, we may refund the incorrect portion of the charge.

If you made an accidental purchase and did not meaningfully use the paid Service, we may approve a refund if you contact us within 7 days after the payment.

For this purpose, “meaningful use” may include substantial use of paid features, high-volume transformations, API usage, workspace activity, file processing, output generation, or other usage that indicates the paid Service was actually used.

If a technical issue caused by Lena Code prevents you from accessing the paid Service, and we cannot reasonably resolve the issue, we may approve a refund for the affected period.

This does not apply to issues caused by your device, internet connection, browser, third-party services, incorrect account information, unsupported environments, or circumstances outside our reasonable control.

If you believe a payment was unauthorized or fraudulent, contact us as soon as possible.

We may investigate the transaction and may request information to verify the claim.

If we determine that the payment was unauthorized or fraudulent, we may issue a refund or take other appropriate action.

We will provide refunds where required by applicable law.

Nothing in this Refund Policy limits any mandatory consumer rights you may have under applicable law.

Unless required by applicable law or expressly approved by us, we do not provide refunds, credits, or prorated refunds for partially used billing periods.

For example, if you cancel a monthly subscription in the middle of the month, your paid access will generally continue until the end of that monthly billing period, and the monthly fee will not be refunded.

Annual plans are billed in advance for the full annual billing period.

Unless required by applicable law or expressly approved by us, annual plan fees are not refundable after the annual subscription period has started.

If we approve a refund for an annual plan, we may deduct the value of any period already used, any applicable discounts, any promotional credits, and any fees or costs that cannot be recovered.

If you upgrade your plan, the additional amount may be charged immediately or according to the billing rules shown at checkout.

If you downgrade your plan, the downgrade will generally take effect at the start of the next billing period unless otherwise stated.

We generally do not provide refunds for downgrades during an active billing period.

We may offer free trials, promotional plans, discounted plans, or limited-time credits.

Trial and promotional offers may have additional terms, eligibility requirements, usage limits, or expiration dates.

If a free trial converts into a paid subscription, we will charge the payment method you provided unless you cancel before the trial ends, where applicable.

Where required by applicable law, we will obtain required consent or provide required notices before a free plan, free trial, or promotional offer converts into a paid subscription.

We may change subscription prices from time to time.

If a price change affects your active subscription, we will take reasonable steps to notify you before the change takes effect.

Where required by applicable law, we will obtain your consent before applying a price increase to a recurring subscription.

If you do not agree to the new price, you may cancel your subscription before the new price applies.

We aim to provide a reliable Service, but we do not guarantee uninterrupted availability.

Temporary service interruptions, maintenance, updates, infrastructure issues, third-party provider issues, or events outside our control do not automatically entitle you to a refund.

However, if a material service outage caused by us prevents access to paid features for a significant period, we may, at our discretion, provide a refund, credit, extended access, or another reasonable remedy.

To request a refund, contact us at:

Support Email: support@lenacode.com

Please include:

• your account email;
• payment date;
• invoice or transaction ID, if available;
• plan name;
• amount charged;
• reason for the refund request;
• any relevant screenshots or supporting information.

We may request additional information to verify your identity, account ownership, payment status, or the reason for the refund request.

We review refund requests on a case-by-case basis.

Submitting a refund request does not guarantee that a refund will be approved.

We may deny a refund request if:

• the paid Service was meaningfully used;
• the request is made after the applicable request window;
• the charge was valid and properly disclosed;
• the issue was caused by your device, network, browser, account settings, third-party service, or misuse;
• the request appears fraudulent, abusive, or inconsistent with this Policy;
• the request relates to bank fees, card issuer fees, currency conversion, or foreign transaction charges;
• the request is not supported by sufficient information.

Approved refunds will generally be processed through the original payment method where possible.

We will initiate approved refunds within 3 business days, unless a different period is required by applicable law.

The time it takes for a refund to appear in your account may vary depending on the payment provider, card issuer, bank, payment method, and country.

We are not responsible for delays caused by banks, card issuers, payment networks, or payment providers after we initiate the refund.

Refund amounts may be affected by taxes, currency conversion, bank fees, card issuer fees, foreign transaction fees, or payment provider rules.

We do not control exchange rates or third-party fees.

If a refund is approved, the refunded amount may differ from the amount shown on your bank or card statement due to currency conversion or third-party fees.

If you believe there is an issue with a charge, please contact us first so we can review and resolve the issue.

If you initiate a chargeback or payment dispute, we may temporarily suspend the related account, subscription, or paid access while the dispute is being reviewed.

We may provide relevant transaction records, account records, usage records, invoices, and communications to the payment provider, card network, or financial institution handling the dispute.

Nothing in this section limits any rights you may have under applicable law or payment network rules.

We may deny refund requests, restrict access, or terminate accounts if we reasonably believe a user is abusing refunds, promotional offers, trials, chargebacks, payment disputes, or subscription systems.

Examples of abuse may include:

• repeated purchases followed by refund requests;
• repeated chargebacks without valid reason;
• creating multiple accounts to obtain repeated trials or refunds;
• using paid features extensively and then requesting a refund;
• providing false or misleading information;
• attempting to bypass billing or usage limits.

If your account is suspended or terminated because you violated our Terms of Service, Acceptable Use rules, payment obligations, or applicable law, you may not be eligible for a refund.

If we terminate your account without cause, we may provide a refund, credit, or other remedy for the unused portion of your paid subscription, where appropriate or required by applicable law.

We may retain payment, invoice, refund, cancellation, support, and dispute records as necessary to:

• process payments and refunds;
• comply with tax, accounting, and legal obligations;
• resolve disputes;
• prevent fraud and abuse;
• enforce our Terms of Service;
• respond to lawful requests.

Retention periods may vary depending on the type of record and applicable law. For more information, please see our Privacy Policy.

This Refund Policy is part of our Terms of Service.

Your use of Lena Code is also governed by our:

• Terms of Service;
• Privacy Policy;
• Business Info page;
• any additional terms shown at checkout or applicable to specific plans.

If there is a conflict between this Refund Policy and a separate written agreement signed by us, the separate written agreement will apply to the extent of the conflict.

We may update this Refund Policy from time to time.

If we make material changes, we will take reasonable steps to notify users, such as by posting the updated Refund Policy on our website, sending an email, or displaying an in-service notice.

The updated Refund Policy will become effective on the date stated at the top of the Policy.

Your continued use of the Service after the updated Refund Policy becomes effective means you acknowledge the updated Policy.

For refund, billing, cancellation, or payment-related questions, please contact us at:

HAZE PARK

Support Email: support@lenacode.com

Address: 97, Centum jungang-ro, Haeundae-gu, Busan, Republic of Korea (48058)